Frequently Asked Questions

Popular Questions


MinuteMed Express (MME)


  • Who is MinuteMed?

    MinuteMed is LabFinder’s telehealth service that provides patients access to high-quality diagnostic testing (lab and imaging) supervised by licensed medical professionals.

  • Why do I need a doctor’s oversight?

    Physician oversight creates responsible testing. It is necessary to have physician supervision to receive an order for testing. Your doctor or medical provider can then evaluate your results once they are available.

  • Is MinuteMed covered by my insurance?

    No. We do not accept insurance, FSA, or HSA cards. However, you can receive a receipt/invoice to submit to your insurance company for consideration against your deductible.

  • Does the MinuteMed fee cover the cost of my test?

    MinuteMed's medical oversight fee is charged for responsible testing and allows a MinuteMed medical provider to order your test & review your results. This fee does not cover the cost of the test. Testing costs depend on factors such as insurance coverage, payment method, and the type of test requested.

Our Team


My Account


  • Is my information secure?

    Yes. Any and all sensitive information you share with LabFinder remains private and confidential. LabFinder ensures that your Patient Health Information (PHI) is secure, and has implemented many safeguards to protect its devices, services and systems consistent with HIPAA and leading industry security standards.

  • How do I update my profile information?

    Once you are logged into your LabFinder account, you can navigate to the “Profile” page.

  • How do I update my email address?

    LabFinder treats your email address as unique, so you cannot edit this in your profile page. Instead, use the webpage chat feature to contact customer support and request an email update. You can also request accounts to be merged, if you have duplicate accounts. You can email or call LabFinder customer service as well.